Once we receive your device at our inspection facility, you will receive an email confirming receipt of your device. Your device will be unpacked, labeled, and queued for inspection.
Within 5 business days, we will erase your device and inspect it to confirm the model and condition of your device matches your Trade Quote.
If the inspected condition matches the reported condition of your device, and the device is received before the Quote Guarantee Duration expiration, your completed trade is queued for payment by eGift card.
If your trade requires a quote revision due to model or condition correction, or if the price has changed and the trade arrived after the Quote Guarantee Duration, your device will be temporarily placed into an inspection hold:
- Devices will remain on inspection hold for up to 14 days from Inspection Date.
- You will receive an email alerting you of the revised offer and a link to your Trade Status page where you may accept or decline the value change before the inspection hold expires.
- The Trade Status page will show you the inspected value change as well as inspection documentation, including a written description and photographs of the elements detailing the reason(s) for the inspected value change, when available.
- The Trade Status page also includes links/buttons to accept or decline the inspected value change before the inspection hold expires. Your decision to accept or decline is final and cannot be reversed.